We are excited to announce our keynote speaker for MagentoLive Australia 2019 is renowned customer experience futurist Blake Morgan. Blake is a Customer Experience leader, adjunct faculty at the Rutgers executive education MBA program, and a contributor to Forbes, the Harvard Business Review, and Hemispheres Magazine.
As content and commerce capabilities have become inextricably linked, commerce plays a more integral part of the consumer experience than ever before. In fact, consumers who receive a great customer experience will repurchase from the same company 86% of the time, versus just 13% for those who received a poor Customer Experience. It’s never been more important to learn and implement best practices in this
When she takes the stage at MagentoLive Australia 2019, Blake will bring the wit and wisdom she’s known for on her Modern Customer podcast and weekly YouTube series, sharing insights from her work with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Verizon, and many more.
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Don’t miss your opportunity to see Blake Morgan live!